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SupportRemote · globalFull-timeRemote-first
Customer Support Specialist
Be the human voice of mightbank — helped by AI tools, and turning feedback into a better product.
Apply by emailhello@mightbank.com
Email us your CV and a short note — no forms, no portals.
About the role
You’ll help customers move money with confidence, using AI-assisted tooling to answer faster while keeping the warmth and judgement only a person brings. Your insights will shape the product and our help content.
What you'll do
- Help customers across chat and email with care and clarity
- Resolve account, card, and payment questions end to end
- Use AI-assisted tools to respond faster and more consistently
- Spot patterns and feed them back to product and ops
- Help write help-center content that prevents future tickets
What we're looking for
- Experience in customer support, ideally fintech
- Clear, warm, plain-language writing
- Ownership mindset — you close the loop
- Comfortable using AI tools in your workflow
- Reliable and organised in an async team
Nice to have
- A second language
- Experience with support tooling and macros
- Fintech or payments background
How we work
- Remote-first and async — we default to writing things down over meetings.
- Small teams with real ownership; you ship, you decide, you’re trusted.
- AI-augmented by default — everyone has the best AI tools and is expected to use them well.
- Weekly shipping cadence; we learn from real customers, not long roadmaps.
- Calm by design — sustainable pace, deep work, no busywork.
Benefits & perks
- Competitive salary, benchmarked globally and reviewed yearly
- Meaningful equity — everyone shares in what we build
- Fully remote, work from anywhere within ±4 hours of CET
- Top-tier hardware plus paid subscriptions to the AI tools you need
- Annual learning budget and conference allowance
- Home-office or co-working stipend
- 30+ days paid time off, plus local public holidays
- Twice-yearly team offsites in a different city
Email us your CV and a short note — no forms, no portals.
Apply by emailCome build with us.
We're always meeting people who care about money done right.